Install the phone app
The Vendora app runs on Android phones with Android 7.0 or newer. On an iPhone, a tablet or a computer, use Vendora in the web browser instead.
Download it
Open this page on your phone and tap the button.
Download while you have a connection. Once you've signed in, the app can keep selling without one.
If you want to be sure the file is the one we published, compare its SHA-256 checksum with the one in this small file.
Install it
- Open the downloaded file from the notification, or from your Downloads folder. It ends in
.apk. - If Android asks, allow your browser to install apps. You only do this once, and you can turn it off again afterwards.
- Android may warn that the app doesn't come from the Play Store. If you downloaded the file from the Vendora page, choose Install anyway.
- Open Vendora and sign in with your company code, email and password. They are the same ones you use on the web.
- Allow the camera and notifications when the app asks. The camera scans barcodes.
- Set a PIN or turn on your fingerprint, so you can get back in quickly. See Signing in.
Set it up for the till
- To print receipts, connect a printer by Bluetooth or over the network under Settings, or use the phone's print dialog.
- Open a shift by counting the float. See Shifts and cash.
- Ring up a test sale and check the receipt. See Selling at the till.
- Open the app once while you're connected, so it's up to date before the internet drops. See The phone app.
Updating
When there's a new version, download the file again and open it. It installs over the old one and keeps your data, including sales that haven't been sent yet.
If something goes wrong
| What you see | Why | What to do |
|---|---|---|
| App not installed | The phone is nearly full, or an old copy is in the way | Free up some space and try again. When updating, open the new file without uninstalling the old app first |
| App not installed when updating from the very first test build (build 1) | That build was signed with a temporary key, so Android won't update it | Open Sync and make sure nothing is waiting to be sent, uninstall the old app once, then install the new file. Later builds update normally |
| The scanner doesn't open | The app doesn't have the camera permission | Open the phone's settings, find Vendora under Apps, and allow the camera |
| You can't sign in | The company code is wrong, or the password has changed | Check the company code, then ask your administrator to reset your password |
| A notice says the plan has no room for another device | Each phone counts as one device on your plan | Remove a phone you no longer use under Outlets, then Devices, or upgrade the plan. See The phone app |